Nokia N96 Face The Task Site Misleading? Buyer Thinks So

July 28th, 2008 • Mark Guim • Filed Under •

I wrote about the Limited Edition Nokia N96 from the Face The task website, and now I get an email from an angry customer thinking the the site is misleading. Rubin Simons is disappointed to find out he will not get as soon as he thought, and even angrier not getting a real estimated date. Take a look at his letters to Nokia and their response.

Face the task
Excerpt from Face The Task website

Hi Nokia,

I’m pretty angry right now. To say the least, your campaign as hosted on facethetask.com is very misleading! The website states that (quote):

“Become one of the first to own the Nokia N96 multimedia computer”

and:

“This is what you’re here for. Those who get hold of the limited edition Nokia N96 will have the Nokia N96 before it’s available in their country. What are you waiting for?”

Those are literal quotes from the website. In your response you state week 35 or earlier. That means september! That is f*&*^%&^ck!n9 two months later and approximately in line with the regular release date of the Nokia N96! Why is this not stated on the facethetask.com website?

I’ve stared at that counter for two days, on and off, giddy with excitement that when the counter would hit zero, I would be able to get the N96 _now_ instead of in two months AND help red pandas in the process!

I feel a bit mislead, to put it mildly.

I don’t understand why Nokia starts such a great campaign (who doesn’t want to help the red pandas and get a great phone in return)? But then silently/secretly/weasely fails to keep its promise! In my opinion Nokia should deliver, and keep their word and send me “the Nokia N96 before it’s available in (my) country”!

I remain yours truly, a disapointed and decidedly pissed off customer.

Regards,

Rubin Simons.

And here is the response from Nokia:

Dear Rubin

Due to the nature of the limited edition Nokia N96 we can not provide you an exact time of delivery. We can guarantee that you will be one of the first to receive the device in your respective area. We are aiming to have the device shipped to you during week 35 or earlier. Please note that this time is subject to change without notice.

Best regards,

Nokia
facethetask@nokia.com

So it seems that people who bought the limited edition Nokia N96’s will be getting their phone earlier than others, but not by much. What do you think of the situation? Should Nokia have been clearer to explain when donors should expect their Limited Edition Nokia N96 on the site?

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  • Pedro
    A new Firmware was released:
    New version: 11.018

    Just going to try it now... hope it wont die in the process!
  • ashu
    looking for a Nokia angel to gift n96 to me!!!!!!!!!!!!!!!!!!!!!!!!
  • Pedro
    Hi there!!

    Just tried the card on my phone, and it worked great! No problems at all!

    I think that Julien's N96 problem was bad luck for him, and not a widespread problem.
    Julien, how is your problem going? Already solved?
  • Hi Pedro,

    My N96 is on his way to Nokia Care Main service. The Nokia care point try to figure out what happened but has no real touch on it. They assume it might be a software bug.

    I hope I'm an isolated case, really !
  • Dario
    Did anyone receive the micro-SD card yet?
  • I received it yesterday but BE CAREFUL ! Using the card cause my N96 not to start anymore. The Navi button is lightened but the phone doesn't start :(

    I don't know what to do. With this operation we never get any bill or something for warranty.
  • Henrique
    hello Julien,

    i received mine too, but after your statement i am afraid to use it.

    if you take the card out, does the phone starts normal?

    thx,
    Henrique
  • No it dont :(
    I'm taking the Nokia to a Care service today.

    I really think that the microSD thing is more a conincidence than the real cause of this bug.

    More to come...
  • Henrique
    Number 35. mine came with only 16 Gb. i thought it would come with 24 GB. anyone got the 24?
  • Ola Henrique !

    16 Gb are for the internal memory.
    8 Gb are for an additionnal micro-SD card wich will come by mail in next weeks (the cards are a little bit late so they send the box without it).
    16 + 8 = 24 :)
  • Pedro
    Number 18 here! :)

    The phone software has some minor problems, like changing views, and on the Maps it rebooted some times...

    But nothing serious!
  • Congrats Pedro!
  • Dario
    A manual would be nice though. Or am I missing something?
  • You're not, the manual is downloadable here :
    http://europe.nokia.com/A41189819
  • Be brave ... or get sic to get back home earlier :)
  • Pedro
    I'll stick with the bravery... :( too much work!

    I see in your photos that there is a paper with a "serial number" for the limited edition. Is the phone numbered as well?
  • As far as I can tell there the phone is not numbered. Nor in the S/N neither on the case.

    The number is written on the box cover and on the special Tshirt, that's all.

    Who's n°1 ? ;-)
  • Pedro
    I've news that the phone arrived at my home, but I have still 4 hours of work ahead... :(
  • Dario
    Hah, I read headset instead of handset :)
  • OK ! So I repeat to prevent from misunderstanding : I HAVE THE NOKIA N96 !

    DHL delivers me this morning (11 am.)
  • Pedro
    Same here!! :) Sorry Julien!
    Just saw the photos on your blog, and the microSD story...
  • Farfar (the company that handles the N96 operation for Nokia) confirms me by mail that we will get the micro-SD separately, don't worry.
  • I did too but everbody is ignoring my message.

    Here are the pictures : http://www.beyoung.fr/nokia-n96-limited-edition...
  • Dario
    Yeah, I did, just not home. Got a text from back home that DHL delivered two packages.
  • Pedro
    I didn't receive any e-mail from DHL or UPS, but I already have the headset :) arrived yesterday!

    Did anyone receive the phone already?
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