Requesting Nokia Warranty Repair For My Nokia N95 8GB Day 1

July 29th, 2008 • Mark Guim • Filed Under •

I just noticed the down key on the direction pad of the Nokia N95 8GB harder to press. There might be some dust or speckle in there not letting me press down normally. It started bothering me so I decided to call Nokia Warranty for repair. Follow my experience to see how Nokia treats customers asking for warranty repair. Today is Day 1.

I called the Nokia USA Care Contact Center at 1-888-NOKIA-2U (1-888-665-4228) and followed the automated menu for repair. A lady who I can understand clearly answered the phone. She requested for my name, address, email, and the IMEI number. For those who need to find this, just press *#06# on the main menu of your phone.

She told me I was still within my warranty and that I needed to read the instructions online how to send the phone to them. She gave me the Nokia USA site url and navigated me through the site with the links to follow until I get to this page: https://www.nokiausa.com/A4410046

Nokia Repair
Blank page on Nokia Repair page.

I see nothing on the page for instructions to ship the phone to them. She then tells me that the page is currently updating and that I should check later tonight. Nokia should really have at least put a note on there letting us know they are updating the page.

It’s afternoon right now, so I’ll check later to see if the page gets updated. I’ll continue to write how my experience goes. I’ve read some horror stories and some good ones, so I hope this goes well. Wish me luck.

Nokia Warranty Repair
Update: The page has been fixed.

Enjoyed this post?

Consider subscribing to our full feed RSS. You can also subscribe by email and have new posts sent directly to your inbox.

Twitter

For more updates you won't find on the blog, follow Mark on Twitter.

There are 6 comments so far. »

  1. caliboy99 on 29 July 2008:

    Great topic Mark. Like you said many of hear of horror stories about Nokia’s warranty service, but this on going post will give us all a chance to experience first hand how bad or good it really is.

    I am looking forward to reading about your experience with Nokia’s warranty repair and wish you the best of luck.

    Reply to this comment

  2. dimitris on 29 July 2008:

    I had a N810 repaired recently (and, it turns out, unnecessarily - just needed a reflash but I didn’t google diligently enough and Nokia’s support site FAQs had zero relevance to tablets).

    It went as smooth as it could possibly go, although I have also heard horror stories. Then again it was hardly a “repair”.

    As I posted in another thread earlier, I have two N95-4s with random shutdown issues, so I may be trying my luck with Nokia repair soon.

    Good luck.

    Reply to this comment

  3. Tom on 29 July 2008:

    Great idea Mark. Imagine if one of the executives reads this post now, he’ll probably mass-email all the support team telling them who you are and to give you all the support you need..

    Haha great to be in power.

    Reply to this comment

  4. Mark Guim on 29 July 2008:

    @Tom LOL I doubt I’m that important to Nokia.

    Reply to this comment

  5. Matthew Stevens on 30 July 2008:

    @Mark hey copy cat ;) http://www.darlamack.com/darlamack/2008/07/the-dreaded-war.html

    Reply to this comment

  6. radical24 on 30 July 2008:

    yeah and if you want to read another story go to my blog
    http://radical24.vox.com/library/posts/2008/05/page/2/

    or here

    http://radical24.vox.com/library/posts/2008/06/

    for me it has not been wondeful at all. Good luck hope yours turns out to be just like Darla’s, best radical

    Reply to this comment

Post a Response

Note: If you want a photo or avatar with your comments, upload it on Gravatar.