I just noticed the down key on the direction pad of the Nokia N95 8GB harder to press. There might be some dust or speckle in there not letting me press down normally. It started bothering me so I decided to call Nokia Warranty for repair. Follow my experience to see how Nokia treats customers asking for warranty repair. Today is Day 1.

I called the Nokia USA Care Contact Center at 1-888-NOKIA-2U (1-888-665-4228) and followed the automated menu for repair. A lady who I can understand clearly answered the phone. She requested for my name, address, email, and the IMEI number. For those who need to find this, just press *#06# on the main menu of your phone.

She told me I was still within my warranty and that I needed to read the instructions online how to send the phone to them. She gave me the Nokia USA site url and navigated me through the site with the links to follow until I get to this page: https://www.nokiausa.com/A4410046

Blank page on Nokia Repair page.

I see nothing on the page for instructions to ship the phone to them. She then tells me that the page is currently updating and that I should check later tonight. Nokia should really have at least put a note on there letting us know they are updating the page.

It’s afternoon right now, so I’ll check later to see if the page gets updated. I’ll continue to write how my experience goes. I’ve read some horror stories and some good ones, so I hope this goes well. Wish me luck.

Update: The page has been fixed.