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Contributor Andrew Leung is well-connected with mobile phone distributors and usually gets his hands on them really early.

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Nokia E71 Review From A Business User

After just over a week of both professional and personal use of the Nokia E71 I have a lot to report back on. Have you wondered if this could replace your work Windows Mobile device or Blackberry?. My impressions (both good and bad) after the break.

Nokia E71

Let me start off first by saying that I love this thing. While Mark is quite fond of camera/media features (as he blogs/vlogs much more than I do), I appreciate the business end of my phones a lot. And for that reason, I feel that this device can actually replace my Nokia N95 8GB (N95-4) for all daily usage. Can you use this phone completely replace your blackberry for email and messaging? Tough question. Lets weigh in all the factors shall we?

Form and Appearance

The E71 is without a doubt the most attractive, well built qwerty smartphone I have ever had the pleasure of using. Pictures do it no justice, you have to actually hold it to see how small/thin it is. The phone is a bit heavier than one might think by looking at it, and that is because of the abnormally large battery inside and the metal trimmings on the phone (e.g. the back cover).

Nokia E71 Width
Nokia E71: Look how thin it is!

I like that Nokia is adding metal to their phones, it gives it a really nice premium feel. You aren’t just buying an expensive phone that does a lot and look cool, its made of quality materials too. Compared to every blackberry I own or have owned, the Nokia E71 wins in this category hands down, every time. I love my Blackberry Curve, but the Nokia E71 is much sexier.

Keyboard

The Nokia E71 looks good on paper, rich feature set, 3g, qwerty keyboard, all around business device. But how is the phone to type on? Personally, I like the keyboard very much. The feel of the keys is very nice and the middle of each key is raised slightly to make it easier to type. If I had to rate it versus a Blackberry, I would say its on par or even a little better than the 8800 series, but not as good (pretty close) as the curves or the 8700 series. This of course is a very good thing as most of us can agree that the Blackberries are the holy grail of smartphone keyboards.

Email, Web and Messaging

Nokia E71Here is where the line starts to blur. The browser is the same s60 webkit browser you have grown to love. Flash lite support on a screen thats already landscaped + the qwerty keyboard = the most rewarding internet experience from Nokia yet (save for the Nokia E90, but that phone is a good bit bigger). Already, the Nokia E71 beats any stock WinMo phone or Blackberry in this category.

It is worth noting that Skyfire is in beta stages for S60. Skyfire puts phones capable of using this browser on the same level. The only thing that comes close to the full rendering of this browser is the browser on the new Blackberries (e.g. Bold, Kickstart, Javelin, and Thunder). So in this regard, out of the box the Nokia E71 provides the best internet browsing experience, especially on a 3.5g network such as ATT’s.

Email is a mixed bag. I feel that in order for this to truly be a business device, Nokia really needs to revamp the way email works on their phones. Yes, it syncs to Exchange. Yes you can get your personal Gmail on here. But how does it look? How much can you check? Is it in real time? And unfortunately the answer to those questions are all no.

Nokia is creating a push service with Nokia Email to rival blackberry connect, as it took away Blackberry Connect from the Eseries (as RIM is a competitor afterall), until then, any email fiends will not be quite as connected as they once were.

White Nokia E71The phone does not have html email. I feel that by today, any leading edge smartphone should have html email. Even the old Blackberries via software update are getting this feature. This phone has 3g so it should have no trouble rendering or loading html emails. It is good with attachments though, and office documents/pdfs are pretty easy to look at, 3g helps with the large downloads.

In the end, does it get the job done? Yes, but not as well as I would like. I feel like this is something in between the iPhone’s email capabilities and a Blackberry’s.

Any kinds of instant messaging can be done with a 3rd party IM client (I currently use Slick). I hated using instant messaging on my Nokia N95 primarily because I didn’t have a qwerty, but now it’s perfect. 3G also makes sending files over aim on your data plan very snappy.

Final Verdict

So there you have it, the pros and cons to the Nokia E71 from the business side. If perfect up to the minute email is for you, then this might not be the device you are looking for. If you were looking for an s60 phone that is good sized, syncs to Exchange, and has a qwerty, then the Nokia E71 is a real winner. Are we likely to see the E71 widespread among offices (at least in the states)? Probably not, due to no carrier support, but I wouldn’t be surprised if someone traded their Palme Treos for a sexier device. Overall though, it is a great hybrid device.

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  • Great review Andrew! I strongly agree with what you said, "any leading edge smartphone should have html email."
  • Jeran
    Hi there,
    the device does support HTML Email - at least for receiving. If someone sends you an HTML email it is attached to the mail and can be found in the attachments. So rendering and displaying HTML emails is no problem. Just creating them does not work... :(

    @Push mail: The device supports IMAP Idle which is support by e.g. GMail. IMAP Idle is nearly as good as push email.
  • Markus
    No html-mail?? At least my N82 shows the html-mail as attachment that open automatically in the phones web browser. Check it out - should be the same in E-series as well.
  • My point was that HTML email should be built right into the email client. It shouldn't have to be an attachment. But you are correct with this, it's like this on the 95 as well.
  • I also forgot to mention, as with any phone sync'd to exchange. Battery life gets murdered. This can be dangerous, but thats the price anyone with exchange has to pay for the always on email.
  • Dru, I use email.nokia.com for my gmail account for Imap idle push, and while it does drain the battery, I still have 3 of 7 bars of battery left by end of night. Pretty impressive.
  • With exchange, at the end of the night I am practically drained 3 or less bars here. But then again exchange is probably a bit more demanding, and my work email gets 2000+ messages a day.
  • Jim
    As for the email.... I use GMail to fetch my work email (we don't have Exchange)and connect my E71 via IMAP and get great sync speed. In fact, I beta tested Nokia's push mail service for about 30 before I saw that the IMAP sync got me the email quicker. No complaints here!
  • the phone is of great quality but it lacks camera,even though an office worker doesn't need a cam.But adding this can improve the overall usefulness.The keyboard is useful as a normal
    computer keyboard.Good work.
    www.trickway.blogspot.com
  • best phone.
  • john
    I saw this last week in london nokia store, looks like blackberry very easy to use, i have a samsung omnia but can'y get on with it so will go for e71 good nokia software
  • I prefer choose Nokia E Series which it includes camera on it, so for me Nokia E 71 isn't an option.
  • Sorry i've wrote wrong feature about this E 71 as i said above. Actually i have to say that your review is quite good. Your business user review make it different from other reviewer.
  • Rolle
    Nice review, thanks!
    Damn, I was hoping the E71 would be better, so I could finally replace my WinMo. Doesn't feel like it though. :-(
    Sorry to say, next buy: HTC Diamond.

    By the way, does the N79 have the same e-mail/Exchange capabilities as the E71? Thinking about buying it for private use, but would still like to have Exchange...
  • Markz
    Hm. I got a chance to try an E71 out the other day at Best Buy.

    The buttons are, and I know almost everyone's said this before, ridiculously small! For my fingers, at least. I understand maybe they're easy to get used to but I was almost laughing at how hard it was for me to push ONE damn button haha.
  • Great review. Tried the E71 and returned it as it could not replace the Blackberry when using Exchange for email. Composing email is slow (adding recipients without auto-complete is bad) and even looking through email messages was an issue: scrolling past newest message brought you to oldest without clear indication of 'wrap'.
    The camera too, was bad, and like another person, felt that ActiveSync connections drained the battery.
  • nephilim
    I'm a bit confused wrt to html mails. I see the mail body attached as an html file and when opening the attachment with the web browser it displays the content. But in the same moment the connection dialogue pops up and wants to connect me to the net, which I don't want! Canceling this action closes the attachment. The mail has been retrieved from the mail server before.

    Any ideas?
  • karatedog
    Maybe it's me who cannot find the proper setting, but I hate to read e-mail by 5 lines each page. The E71 displays only 5 lines of text with huuuuge space between the lines. Whereas it can display 10 lines when you are reading mail headers.
    Decreasing the font size won't decrease the line height, so you get cramped little characters in lines as thick as my finger.
    VPN is also poor. With the available data for the Cisco VPN client (Windows XP), an iPhone can be set up in 3 minutes to use VPN. The E71 wants data from me I'v never heard of (policy server?)
    Anyway it is a very good phone, I'll stick with it.
  • KAREN
    I have a E71 Nokia and it's amazing..... I would not give it up for any other phone.... Anyway, i have a problem, my Display screen is broken how do i get another? PLEASE I NEED YOUR HELP, URGENTLY!!!!!!!!!!!!!!!!!!!!!!!
  • There are authorized repair centers you can go to. I'm not sure if it'll be covered by warranty though. Call Nokia customer care.
  • I totally agree with this review. This phone is excellent for surfing the web, but is HORRIBLE for email. Bottom line - there just isn't any native email application on this phone.

    Want Exchange? You have to download Mail For Exchange (MFE) or buy a 3rd party application.

    Want GMail / Hotmail / Yahoo? You have to download Nokia Email, a buggy and not very good email application that doesn't fully integrate into the E71's home screen. Or, you can get the GMail client from Google, but it also doesn't integrate with the native mailbox AND it doesn't support attachments.

    Also, the contacts and calendar program is beyond ugly. Contacts in particular is useful for nothing more than dialing. Have any notes attached to a contact? I hope you don't want to see that note on your phone.

    The phone is good, but not ready for prime time business use yet.
  • kathy
    how can you use aimon this phone? i have one, and cannot find aim on it
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