Nokia’s Response To The Nokia 5800 NAM Issue

March 2nd, 2009 • Mark Guim • Filed Under •

I just got word from one of my contacts at Nokia about the issues surrounding the Nokia 5800 NAM and their reponse. It looks like they learned some devices are having problems concerning 3G performance, but it seems isolated to New York and Chicago. Please don’t kill the messenger, and read the response.

Nokia 5800 3g

“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”

*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.

I’m still confused how NY and Chicago are the only affected areas while Dallas and Miami are fine. The only logical reason I can think of is network issues. We’ll watch closely what Nokia decides to do next.

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  • alvinxteel
    why do nokia releases this product if there is a problem?.. this would make the Nokia 5800 NAM users stop patronizing with there products.. nokia company should fix this immediately..
  • bryan
    i am from singapore and i am also experiencing the same problem.
  • muddaser
    i have problem with mu nokia 5800 can u please tell me from where can i get online help?
  • HITESH
    Hi have a Nokia 5800 and it have given me so many issues in the last 1 month that not even all my phones together have given me in last 10 years.

    Nokia 5800 -

    Issue 1 : My screen went blank in just 30 days and the phone was rendered dead.

    Issue 2 : Phone auto shuts down 2-3 times a day even after factory reset , so u will not relaise and the phone will just shut down.and it will not switch on till you removed the batter and then aain put the battery back.

    Issue 3 : Connection Error the phone gives me connection error more then frequently , and just cuts the calls abruptly.

    Issue 4 : Even when I hold the phone in Potrate mode the display is ain landscape mode.

    Issue 5 : Need to charge the batter atleast 2 times a day.

    And you know worst of all Nokia is not even ready to listen and does not have any avenues for me to complain. They are not even ready to replace my phone.

    Worst is Nokia Careline .. I mean I have used all brands in the last 10 years and the pathetic leven of support that is provided by Nokia is really shocking... I seriously recommend never to buy a Nokia phone and dont even think of buying N5800.

    Nokia does not have the skill and technology to build a touch phone and they have come out with just a fancy featured phone which does not work at all.
  • ishita
    you must have brought a original pirated phone
  • Remely Garcia
    ever since I use NOKIA Phones the features are great and friendly user.. I recommend it also to my friends as a matter of fact all of us using NOKIA phones.. Try NOKIA Phone and you will see its really amazing..
  • amor
    whats new? I believe there no error on nokia cellphones its the network i beleive
  • michael
    hi i love that phone but i hive no money to buy it i love that phone ty
  • well if i'm gonna have that phone i would very much thankful....ill wait till it knocks on my door.
  • I believe it just a network error not Nokia phone.
  • jeff
    I just canceled my pre-order for the 5800 amid all the confusion. The 1st rep I spoke with reported that Chi and Ny inadvertantly recieved euro spec phones which, if true, could explain the 3g issues. Why some phones seemed to function ok is another story. To cancel I had to speak to a rep in their fulfillment center who said they have no inventory for pre-orders as of 1030am EST today. There you have it :-)
  • Frankie Bloise
    I believe is AT&T fault, not nokias. If the phone can't get 3G or the normal GSM, then is a faulty phone.
    (Crappy AT&T service)
  • tim
    I wonder if one of the problems is the 850 mhz network in Chicago. I have an E51. It detects AT&T's 850 mhz network in Chicago, but it's pretty buggy and slow (though faster than EDGE). In general, AT&T's network seems far inferior to Verizon.
  • EJC
    @tim, that may be true, but the way I see it, AT&T is a GSM carrier, a much more global network format than CDMA, which is what Verizon is (along with Sprint).
  • sharomyga
    Customer support says phones would be shipped within 2-3 weeks, which is odd, because earlier it was available for shipping any day
  • Tarun
    So one last question on this issue, will they ship the phones to us folks who are in other states soon???
  • cefrine anne s. aguila
    @Tarun, are they give the phone for free? how about here in wichita, kansas?
  • Joseph Manuel
    @cefrine anne s. aguila, I wish i could have a Nokia 5800 xpress music for free!
  • Tarun
    @cefrine anne s. aguila,

    Phones for free???????? I didn't mean that...I meant will they ship phones to people who have pre ordered it and who live in other states..
  • @Tarun, well nowadays we do experiencing financial crisis, for me having a free cellphone will make me happy....you can not pick on the side of the road any phones, right?
  • What do they mean by Miami? I live in Miami and there is no flagship here as far as I know, otherwise I would camp outside it to get my 5800..lol.

    But that can also mean that they will ship soon!
  • @edward, i wish i was in miami right now. snowing really hard here in NY!
  • Maybe they will ship out the pre-orders!
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