Nokia’s Response To The Nokia 5800 NAM Issue
I just got word from one of my contacts at Nokia about the issues surrounding the Nokia 5800 NAM and their reponse. It looks like they learned some devices are having problems concerning 3G performance, but it seems isolated to New York and Chicago. Please don’t kill the messenger, and read the response.
“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
I’m still confused how NY and Chicago are the only affected areas while Dallas and Miami are fine. The only logical reason I can think of is network issues. We’ll watch closely what Nokia decides to do next.
William J Sisti on 2 March 2009:
Maybe they will ship out the pre-orders!
Nokia: 5800 3G issue only in NY and Chicago - SlashGear on 2 March 2009:
[...] inability to spot a 3G signal when it’s metaphorically staring them in the face, Nokia have finally commented on the situation. According to the Finnish company, the 5800 reception issue is limited to those [...]
Nokia’s unofficial response to the Nokia 5800 NAM issues | GPS Obsessed on 2 March 2009:
[...] Read [...]
edward on 2 March 2009:
What do they mean by Miami? I live in Miami and there is no flagship here as far as I know, otherwise I would camp outside it to get my 5800..lol.
But that can also mean that they will ship soon!
Mark Guim on 2 March 2009:
@edward, i wish i was in miami right now. snowing really hard here in NY!
Nokia pulls 3G-defective 5800 XpressMusic NAM handsets from flagship stores on 2 March 2009:
[...] [Via: TheNokiaBlog] [...]
Tarun on 2 March 2009:
So one last question on this issue, will they ship the phones to us folks who are in other states soon???
Nokia responds about 5800 XpressMusic issues (again) on 2 March 2009:
[...] The Nokia Blog reached out for a bit of insight on the 3G issues. Nokia’s response: “We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.” [...]
sharomyga on 2 March 2009:
Customer support says phones would be shipped within 2-3 weeks, which is odd, because earlier it was available for shipping any day
Nokia 5800 Launch In USA Goes South | Mobile Roar on 2 March 2009:
[...] [Via NokiaBlog] [...]
Nokia: 5800 3G issue only in NY and Chicago | KGRAND ONLINE NEWS on 2 March 2009:
[...] inability to spot a 3G signal when it’s metaphorically staring them in the face, Nokia have finally commented on the situation. According to the Finnish company, the 5800 reception issue is limited to those [...]
Nokia: 5800 3G issue only in NY and Chicago | FocuSoft Tech Blog on 2 March 2009:
[...] inability to spot a 3G signal when it’s metaphorically staring them in the face, Nokia have finally commented on the situation. According to the Finnish company, the 5800 reception issue is limited to those [...]
Nokia responds to 5800 XpressMusic NAM 3G connectivity issues | Can I Get Info on 2 March 2009:
[...] Read [...]
Web Mirror | The plot thickens: Nokia investigating 5800 NAM issues, says problem is limited to Chicago and New York on 2 March 2009:
[...] Read | Permalink | Email this | Comments [...]
Nokia 5800 NAM Problems Limited to Nokia and Chicago Only - Specs, reviews and prices. on 2 March 2009:
[...] The Nokia Blog Related PostsNokia 5800 NAM Gets Pulled from New York Nokia Store Nokia has just brought the 5800 [...]
tim on 2 March 2009:
I wonder if one of the problems is the 850 mhz network in Chicago. I have an E51. It detects AT&T’s 850 mhz network in Chicago, but it’s pretty buggy and slow (though faster than EDGE). In general, AT&T’s network seems far inferior to Verizon.
Nokia responds to 5800 XpressMusic NAM 3G connectivity issues at Hellfire Empire - Wireless on 2 March 2009:
[...] Read [...]
The plot thickens: Nokia investigating 5800 NAM issues, says problem is limited to Chicago and New York | Mobile News on 2 March 2009:
[...] Read | Permalink | Email this | Comments [...]
cefrine anne s. aguila on 3 March 2009:
@Tarun, are they give the phone for free? how about here in wichita, kansas?
EJC on 3 March 2009:
@tim, that may be true, but the way I see it, AT&T is a GSM carrier, a much more global network format than CDMA, which is what Verizon is (along with Sprint).
Nokia responds about 5800 XpressMusic issues (again) - Mobile News on 3 March 2009:
[...] The Nokia Blog reached out for a bit of insight on the 3G issues. Nokia's response: “We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.” [...]
The plot thickens: Nokia investigating 5800 NAM issues, says problem is limited to Chicago and New York | Are you reading? on 3 March 2009:
[...] This whole 3G performance thing on the North American version of Nokia’s 5800 XpressMusic is shaping up to be one of the great made-for-TV gadget industry dramas of the year. First it didn’t work, then we found that it kinda did, and now Nokia has put out a totally cryptic statement that clarifies little about what’s going on (likely because they don’t know either, if we had to guess). In a nutshell, they’re acknowledging that “some” NAM 5800s are having issues, they’re investigating why, and owners are advised to contact Nokia Customer Care. Here’s where it gets crazy, though: they go on to say “only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.” It’s possible that there’s a very specific combination of equipment being used in these two markets that’s causing the 5800s to choke, but in all likelihood, it has more to do with the spectrum in use — in which case, the problem is probably far more widespread than just two cities. If this shakes out to be a hardware issue and Nokia’s gotta send ‘em back to the labs to get retooled for a few weeks or months, are they better off canning the model and moving on?Source [...]
The plot thickens: Nokia investigating 5800 NAM issues, says problem is limited to Chicago and New York | TechNewsHub.com on 3 March 2009:
[...] Read | Permalink | Email this | Comments [...]
Frankie Bloise on 3 March 2009:
I believe is AT&T fault, not nokias. If the phone can’t get 3G or the normal GSM, then is a faulty phone.
(Crappy AT&T service)
Tarun on 3 March 2009:
@cefrine anne s. aguila,
Phones for free???????? I didn’t mean that…I meant will they ship phones to people who have pre ordered it and who live in other states..
jeff on 3 March 2009:
I just canceled my pre-order for the 5800 amid all the confusion. The 1st rep I spoke with reported that Chi and Ny inadvertantly recieved euro spec phones which, if true, could explain the 3g issues. Why some phones seemed to function ok is another story. To cancel I had to speak to a rep in their fulfillment center who said they have no inventory for pre-orders as of 1030am EST today. There you have it
Nokia 5800 XpressMusic launch botched in US on 3 March 2009:
[...] issues in these locations and not others. Users in the Dallas and Miami locations seem to be unaffected by these performance issues. AT&T’s network uses a proprietary version of the 3G protocol, which can make some phones [...]
thanzx on 3 March 2009:
I believe it just a network error not Nokia phone.
cherie angeli v. cunanan on 3 March 2009:
@Tarun, well nowadays we do experiencing financial crisis, for me having a free cellphone will make me happy….you can not pick on the side of the road any phones, right?
cherie angeli v. cunanan on 3 March 2009:
well if i’m gonna have that phone i would very much thankful….ill wait till it knocks on my door.
michael on 4 March 2009:
hi i love that phone but i hive no money to buy it i love that phone ty
Nokia withdraws from the sale of the new Nokia 5800 XpressMusic NAM | Nokia Fanboy on 4 March 2009:
[...] Source [...]
Joseph Manuel on 4 March 2009:
@cefrine anne s. aguila, I wish i could have a Nokia 5800 xpress music for free!
amor on 4 March 2009:
whats new? I believe there no error on nokia cellphones its the network i beleive
Remely Garcia on 6 March 2009:
ever since I use NOKIA Phones the features are great and friendly user.. I recommend it also to my friends as a matter of fact all of us using NOKIA phones.. Try NOKIA Phone and you will see its really amazing..
Handy Forum on 2 April 2009:
This one is nice!
German users can find support here!
5800 Forum
HITESH on 2 June 2009:
Hi have a Nokia 5800 and it have given me so many issues in the last 1 month that not even all my phones together have given me in last 10 years.
Nokia 5800 –
Issue 1 : My screen went blank in just 30 days and the phone was rendered dead.
Issue 2 : Phone auto shuts down 2-3 times a day even after factory reset , so u will not relaise and the phone will just shut down.and it will not switch on till you removed the batter and then aain put the battery back.
Issue 3 : Connection Error the phone gives me connection error more then frequently , and just cuts the calls abruptly.
Issue 4 : Even when I hold the phone in Potrate mode the display is ain landscape mode.
Issue 5 : Need to charge the batter atleast 2 times a day.
And you know worst of all Nokia is not even ready to listen and does not have any avenues for me to complain. They are not even ready to replace my phone.
Worst is Nokia Careline .. I mean I have used all brands in the last 10 years and the pathetic leven of support that is provided by Nokia is really shocking… I seriously recommend never to buy a Nokia phone and dont even think of buying N5800.
Nokia does not have the skill and technology to build a touch phone and they have come out with just a fancy featured phone which does not work at all.
muddaser on 15 October 2009:
i have problem with mu nokia 5800 can u please tell me from where can i get online help?
zxl14551 on 1 November 2009:
of tiffany jewelry on ebay are cheaper than tiffany jewellery outlet store, why is that?
You will find the newest tiffany jewelry on sale fashion release on their official website.
bryan on 26 January 2010:
i am from singapore and i am also experiencing the same problem.
ishita on 27 January 2010:
you must have brought a original pirated phone
alvinxteel on 21 February 2010:
why do nokia releases this product if there is a problem?.. this would make the Nokia 5800 NAM users stop patronizing with there products.. nokia company should fix this immediately..
alvinxteel on 22 February 2010:
why do nokia releases this product if there is a problem?.. this would make the Nokia 5800 NAM users stop patronizing with there products.. nokia company should fix this immediately..