I just got word from one of my contacts at Nokia about the issues surrounding the Nokia 5800 NAM and their reponse. It looks like they learned some devices are having problems concerning 3G performance, but it seems isolated to New York and Chicago. Please don’t kill the messenger, and read the response.
“We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.”
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
I’m still confused how NY and Chicago are the only affected areas while Dallas and Miami are fine. The only logical reason I can think of is network issues. We’ll watch closely what Nokia decides to do next.