Instagram not working? Here’s how to fix it!

Instagram not working featured image

Instagram is one of the most popular social media platforms in the world, but when it’s not working it can be a frustrating experience. The servers are generally reliable, but for those unfortunate occurrences when Instagram isn’t working, we put together a list of ways to fix it. Follow the troubleshooting guide below to fix any Instagram problems you might be experiencing.


Check if Instagram is down

If Instagram isn’t working for you, it could be the case that it isn’t working for anyone. Before you take any more drastic measures check whether or not Instagram’s servers are down.

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There are a number of websites that let you do this, but the one we recommend is Down Detector. Just check Down Detector’s Instagram page and it will display No problems at Instagram, Possible problems at Instagram, or Problems at Instagram. You can also report any issues you’re having to notify other users.

If Instagram is down, there’s little you can do but wait. If it isn’t, keep moving down the list.


Restart the Instagram app

Android authority Instagram profile

If Instagram’s servers are fine and it still isn’t working for you, try closing the app and reopening it. On Android Pie this is easy and just takes a few seconds. The exact steps may differ slightly depending on which smartphone you’re using.

How to close and restart Instagram

  1. Tap the square in the bottom right.
  2. Swipe Instagram up to close it.
  3. Reopen Instagram.

Restarting the app could be a quick fix, but if the problem is more serious it will require further steps.


Update the Instagram app

Closing and reopening Instagram will fix most problems, but if it doesn’t check to see if you’re using the most recent version of the app. Newer versions often contain bug fixes in addition to new features. Follow the steps below to check for Instagram updates.

How to update Instagram

  1. Open the Google Play Store.
  2. Open the menu by tapping the hamburger icon in the top left.
  3. Tap My apps & games.
  4. Tap Update next to Instagram, if available.

Read also: How to update apps on the Google Play Store


Check your connection

Notification shade wi fi

If your Instagram feed isn’t loading or you aren’t able to upload pictures, it may have to do with your internet connection. If you’re using a Wi-Fi connection, there are several things to do when this happens, and any one of them may solve the issue. Try each of the items on the list below.

  • Turn off data and switch to Wi-Fi.
  • Move closer to your router
  • Reset the router, even if your internet works on other devices.

Read also: What to do if your phone won’t connect to Wi-Fi

When none of the above fixes do the trick, try turning off Wi-Fi entirely and see if Instagram starts working. If it does, it’s time to buy a new router, but if it doesn’t it’s time to move to the next potential fix.


Restart your phone

Instagram not working restart device

Like many tech problems, the simplest and most effective solution is to restart the device. When Instagram isn’t working, the same logic applies.

Reset your device and it may instantly solve your Instagram woes. Just hold down the power button and tap restart. If that doesn’t work, move on to the next item on the list.


Uninstall and reinstall the Instagram app

Occasionally a bug can appear when installing or updating Instagram that causes it to stop working. The only way to remedy this is to uninstall and reinstall the app.

How to uninstall Instagram

  1. Open Settings.
  2. Tap Apps & Notifications.
  3. Find and select Instagram.
  4. Tap Uninstall.

From there, find Instagram in the Google Play Store and reinstall it. It will automatically install the latest version, but you may need to re-enter your login details.


Check the list of known issues

If you’ve tried everything on the list and Instagram still isn’t working, it may be a legitimate problem or bug within the app. You can keep track of these on Instagram’s list of known issues.

Known issues may have a temporary fix, so be sure to check out the link above for the latest.


That’s it for our list of ways to fix Instagram when it stops working. Did we miss any potential fixes? Let us know in the comments and we’ll get them added to the list!

Facebook’s security blunder was worse than we thought

The Instagram app on Pixel 2.

Remember when Facebook announced its password snafu back in March? It turns out that the security blunder was much more significant that initially announced, since the issue also encompassed millions of Instagram passwords.

According to an updated security blog post originally published March 21, Facebook discovered additional logs of Instagram passwords stored in readable text. Facebook said the issue affected “millions” of Instagram users.

The good news is that Facebook’s investigation found no abuse or improper access of the affected Instagram passwords. The investigation also found that the passwords were not accessible outside of Facebook and Instagram employees. That said, Instagram will reach out to affected users and instruct them on how to change their passwords.

This is Facebook’s second password issue in less than a month. On March 21, a “routine security review” found that internal Facebook servers were storing millions of plain-text, unencrypted user passwords.

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As with today’s announcement, no one outside of Facebook employees supposedly saw the passwords. Facebook estimated that it would notify hundreds of millions of Facebook Lite users and tens of millions of other Facebook users and encourage them to change their passwords.

At the time, Facebook said it would look at different ways to store information related to its users, including things like access tokens. We don’t know if Facebook is still looking for different ways to store user information or whether it already found a different way.

This is a good time to remind folks to use password managers. And if you’ve had enough of Facebook’s shenanigans, we also have instructions on how to delete your Instagram and Facebook accounts.

NEXT: How to delete your Instagram account

The Galaxy S10 has an Instagram mode and Adobe Premiere Rush

Samsung Galaxy S10e front

Samsung announced at its Unpacked event that it is bringing an Instagram mode to the Galaxy S10. This partnership with the social network adds a new shooting mode to the handset’s camera app.

When the Galaxy S10’s camera is launched, users will find the new Instagram mode alongside other options such as panoramic mode and slo-mo. After snapping a photo, customers will be able to edit and customize the image with the social network’s various text and sticker options and then upload it directly to Instagram Stories.

There’s no word yet on if Samsung will bring this feature to older Galaxy handsets.

Samsung also announced that it is working with Adobe to bring an optimized version of Premiere Rush to the flagship lineup. In case you didn’t know, Premiere Rush is a mobile version of the company’s popular video editing software that’s made for mobile devices. The app is specifically aimed at creators who want a full suite of editing tools on their phones and tablets.

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For now, Adobe Premiere Rush is only available on iOS. Samsung stated that the app should be coming to the Galaxy S10 later this year. Let’s hope that it isn’t launched as a Galaxy exclusive like Fortnite was.

Learn more about the entire Samsung Galaxy S10 lineup here.

New Instagram update introduces voice messaging

Reported by TechCrunch, Instagram’s latest update includes a new voice messaging feature that works very similarly to voice messaging in Facebook Messenger, WhatsApp, and Apple’s Messages app.

The feature is easy enough to trigger — just tap and hold the microphone button when in Instagram Direct to record your voice message. You can record a voice message up to one minute in length and remains in your Instagram Direct threads indefinitely.

Finally, the voice messages work in one-on-one and group chats on both Android and iOS.

Voice messaging is rolling out now to Instagram on both aforementioned platforms.

Recent updates

Nametags and school communities

October 5, 2018: Instagram introduced Nametags. Likely inspired by Snapchat’s Snap Codes, Nametags display a scannable area that includes your username. The idea is to forgo searching for people and just scan their Nametags instead.

Instagram also introduced school-specific communities for current and former college students. You can add your school and graduation year to your profile, as well as any school-based organizations you might be a part of.

Once you add a school, you become part of the university’s directory on Instagram. You and other students can then search profiles based on class year.

Support for video chat, revamped Explore page, and new camera effects

June 26, 2018: Instagram introduced real-time video chatting within Instagram Direct. To start a video chat, go to the Direct tab, open a message thread, and tap the camera icon in the right corner. You can video chat with one friend or with a group of four people at a time.

Next up is the refreshed Explore page that includes new topic channels. When you open the Explore page, you now see a tray at the top with several personalized channels, such as art, sports, beauty, fashion, and “For You.” Each channel includes posts for that specific topic.

Finally, the new camera effects feature designs from Ariana Grande, Buzzfeed, Liza Koshy, Baby Ariel, and the NBA. You will have to follow any of those accounts to get the corresponding camera effects, however.

Mute users without unfollowing them

June 26, 2018: Instagram introduced a new feature called Mute. As you might have guessed, the new setting tweak lets you curate your feed by muting certain people and brands you follow. You’re still a follower of those people and brands, but they won’t clog up your feed.

When you mute someone you follow, you will still be notified of comments or posts you are tagged in. If the person has their account set to “private,” you will still be able to view their feed. The only thing mute does is prevent that person’s posts from appearing in your personal feed.

Instagram update lets you buy stuff without leaving the app

May 3, 2018: The payments feature lets Instagram users add their credit or debit cards, set up a security PIN, and buy stuff without leaving the app. One of the first businesses to support the feature is dinner reservation app Resy, though Instagram said additional businesses will support the feature over time. Eventually, you will be able to buy things like movie tickets through Instagram.

Instagram lets you upload your Stories all at once

April 24, 2018: Instagram not lets you upload multiple pictures and videos to your Story at once. You can up to 10 images or video files to your Story and re-order them to make your Story. Instagram will automatically suggest location tags for your Story media by using timestamps and geolocation.

Instagram now lets you ‘regram’ public posts to your story

February 7, 2018: Instagram is rolling out access to a new regram feature. Essentially, you can share and add public feed posts from other users to your story. As you can see from the video here, not only can you resize it, but you can also edit it by adding stickers or drawing on it before posting. Of course, you have the option to disable others from sharing your posts in the app’s settings.

Next: How to delete your Instagram account