Former Nokia employees told the New York Times in an article published over the weekend that Nokia’s early success caused their failure to respond to the iPhone. They said Nokia became complacent and didn’t know what consumers wanted. A spokesperson for Nokia noted that these former employees were, “managers with individual roles or leaders of small teams,” but I find their opinions worth reading.
You can read the whole article here, but listed below are some of the quotes from the former employees.
Kai Nyman, former chief architect for enterprise domain strategy:
There were plenty of years to make Symbian better. We could have rewritten the whole code several times over. We had the resources and the people. But we didn’t do it.
Juhani Risku, former Symbian UI manager:
It was management by committee. Ideas fell victim to fighting among managers with competing agendas, or were rejected as too costly, risky or insignificant for a global market leader.
Ari Hakkarainen, former marketing manager:
Proposals were screened by interlocking management committees with authority to block ideas under consensual rules for decision making. Proposals were often rejected because their payoffs were seen as too small.