On April 10th, we will begin the process of transitioning all cPanel customers and partners to our new and improved payment processing system. This upgrade will solve many issues that have existed within our legacy system and allow for a smoother billing experience moving forward.
Our intention is to make this transition as smooth and behind-the-scenes as possible, however the potential does exist for certain customers and partners to take minor action relative to their billing preferences.
We want to assure you that we are here to assist you with any difficulty you may experience during this transition, you can reach us any time by emailing [email protected]. This process will begin in April and is scheduled to be completed by September of this year.
Who is affected?
This upgrade will only affect those that have credit cards on file as a payment method on their cPanel account. Additionally, please take note of the following:
- Only the primary credit card on the account will be migrated. If you wish to add any additional credit cards to your billing account, you will need to log in and manually add these following the successful migration of your account.
- It may be necessary to perform a one-time reauthorization of your card on file following the migration. However, once this initial authorization and charge are completed, there will be no further action required from you; a successful charge indicates the successful completion of your account’s transition to the new system.
- We will never ask for, or accept, any credit card information over the phone or via email.
- Please be aware of any notices that may appear within the cPanel store, and keep an eye out for any emails, as these may contain important information specific to your account during this transition.
When will I know that my account has been migrated?
You will be notified at the primary email address on file once the migration process has been initiated, and then again once the process has completed. You might notice a different look or feel to the invoice or credit card charges once the upgrade has been completed, and as mentioned above you might see notices on your account when you log in; please pay special attention to these notifications. Once your account has been transferred, we encourage you to log into Manage2 or https://store.cpanel.net to ensure your preferred credit card is on file and no reauthorization of the card is required. Following the first successful charge, there should be no further action required by you.
Again, this process will begin in March and be completed by September. Your final charges under the old system will occur between April and August. Do be aware that you may need to perform a reauthorization of the primary card, and then re-add any additional cards you wish to have on your account, as mentioned.
If you have any questions about this payment processing upgrade, please email [email protected].